Did you know that before purchasing any product, people study the refund policy?
In general, if a website issues a refund for a product due to reasonable circumstances such as malfunctions, glitches, and the like, consumers will become increasingly determined to complete their transactions.
They will experience a sense of security.
Which is fantastic because it significantly raises the conversion rate.
However, are you aware of what happens if we make refunds harder to obtain? Users will lose trust in your organisation and will most likely hunt for future purchases elsewhere.
WooCommerce’s basic refund system is not intuitive to use, and communication between buyers and sellers is not implemented directly, which may become an escalating issue for your consumers and may give your services an unprofessional appearance.