Allow order tracking for a better client service
The online purchase process starts when users add the product to the cart, and it can be deemed completed when the product reaches its destination: our e-commerce earns credibility loyalizing the customer with the delivery of the product. Users desire a speedy, safe and dependable delivery: this is why it is crucial to allow your clients to track the order and follow the delivery phases.
Users have bought their stuff and begun the payment. The order is completed. And now? If you think you can finally relax, satisfied by the latest transaction, you are wrong.
Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.
The best customer care you can offer must go with customers, from the purchase until the moment when, eventually, they will obtain what they have ordered in your online business. Giving people the flexibility to witness the whole delivery phase of the product with a single click with the order tracking will simplify the entire selling procedure, and it will help you handle your customers’ requests.
This is the simplest method to get rid of those phone calls and all the emails regarding delivery time and modality, and all the concerns about possible blunders of the shipping firm you have supplied.